Where to find the mailbox key: Upon arrival, you will usually find the letterbox key inside your apartment. While it often hangs on a key hook near the entrance, its exact location can depend on the habits of previous residents-it is quite common to find it tucked away in a kitchen drawer or a similar storage spot.
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Key Systems: The letterboxes are located either outside the house or within the staircase area. Please note:
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Separate Key: In many cases, you will have a specific, smaller key for the mailbox.
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Master Key: In some properties, your main apartment key is designed to unlock your letterbox as well.
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The Swiss "Milchfach": A unique feature of Swiss letterboxes is the "Milchfach" (milk compartment). This is the larger, unlocked compartment typically located above or below the locked letter slot. It is intended for newspapers and small-to-medium parcels that do not require a signature. Even if your mailbox is locked, the mail carrier can leave items for you here.
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Missed Deliveries: If you are expecting a large parcel and are not at home, the delivery service will leave a notification card (paper slip) in your letterbox. This card provides information on where and when you can pick up your delivery—usually at the nearest post office or a designated pickup point.
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