Obligation to Report: You are required to report any damage immediately. You will be held liable for any consequential damage caused by failing to report a defect (e.g., a small leak becoming a major mold issue).
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Quick Report via QR: Use the QR codes located in your room and common areas. Reports go directly to our Facility Department for fast processing.
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Facility Service: Reachable Mon–Thu via service@homestay-ag.ch. Repairs by our team or external partners may also take place on Fridays.
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Kitchen & Small Items: Small items (such as broken plates or glasses and burnt cookware) must be replaced immediately and at your own expense in the event of loss (e.g. bed sheets) or damage caused by your own negligence.
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Lifespan & Wear: Normal Wear and Tear: If a piece of furniture or an appliance has reached the end of its lifespan, Homestay AG SwitzerlandSchweiz will cover the replacement costs.
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Building Insurance: Major Damages: In case of fire or water damage, an expert from the building insurance company will be involved. In cases of personal fault, the insurance may seek recourse.
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Personal Liability: For damages caused by personal fault, you can pay invoices directly or forward them to your private liability insurance. Please check your individual deductible beforehand.
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Inventory Check: Upon move-out, everything must be present as defined in your handover protocol. Please check the inventory list well in advance of your departure.
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Final Handover: A joint inspection takes place before move-in and move-out. Replace missing items beforehand to avoid extra costs. You must inform Homestay AG Switzerland about any such replacements.
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